Patient Partner Automated Appointment Application

One of the most popular surgery solutions that we offer is the Patient Partner automated appointment application.

Extend Reception Opening Hours

Patient Partner is a system that allows your patients to book, cancel, check or change appointments at any time, night or day using their telephone. The system is a PC/Server based solution, which connects to your practice's telephone system. Patient Partner also integrates with your electronic appointment book, ensuring that it can operate in 'real time'.

Manage, Improve and Ease Telephone Access

Having supported numerous surgeries with Patient Partner, practice managers tell us that patients are booking appointments at the weekend, the night before or even just before the surgery opens. This makes it considerably easier for people trying to get through on the telephone for non-appointment related queries to speak to a receptionist. This in turn greatly reduces stress for the staff working on reception.

Ease the Pain of the Early Morning Rush

Most GP practices suffer from congested telephone lines at the start of each day or during peak times. This congestion is caused by the numbers of patients that need to arrange appointments with GPs, because their priority is to contact you as soon as they can, i.e. when the practice opens or when appointments are released. Patient Partner relieves congested telephone lines, because it gives you the opportunity to re-educate your patients by allowing them to telephone the practice around the clock to book their appointments.

Reduce DNA’s

Allowing patients to book, cancel, check or change appointments at any time, night or day using their telephone without having to wait to speak to a receptionist greatly reduces the number of DNA’s (Do Not Attends) that surgeries experience.

For more information and advice on the Patient Partner application, speak to the Medical Team at Opus.