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We are very happy with the service provided by Opus. Planning a telephone system for a large GP Practice service 14000 patients is a complex task. All of the staff we dealt with at Opus were well versed in the needs of a GP Practice and talked us through the planning stages with care and sensitivity to our needs and the needs of our patients.
Jane Telfer
Stamford Hill Group Practice
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Customer Fault Reporting
Opus Business Systems customers wishing to report a fault can do so by telephone, email or our online fault reporting service.
Reporting a Fault Online
The Opus Business Systems service team aims to answer the service line promptly and work to resolve any customer issues that are raised. For your convenience during peak telephone periods, faults can also be reported online. You can also monitor the progress of reported faults online, rather than waiting for updates by telephone.
To report a fault online, please click here.
You will need your client code, user name and password. For assistence with these details, please call the service line during office hours on 020 8545 8545.
Office Hours
Please note that Opus Business Systems office opening hours are:
9:00 to 5:30 Monday to Friday excluding Bank Holidays.
Reporting a Fault By Telephone
To report a fault by telephone during office hours please call our service line on 020 8545 8545.
Reporting a Fault By Email
To report a fault by email during office hours please send details to service@opus-telecom.co.uk.
Faults reported online outside of office hours will be dealt with promptly as soon as our offices are open.
Urgent Out of Hours Support
To report faults outside of standard office hours, please use the unique emergency out of hours dedicated telephone number that you will have been provided with when your account was set up with the requirement for out of hours support cover, to ensure that the out of hours engineers are notified of the fault.
