Solving Communications Issues for Legal Firms

Challenges Faced by Legal Firms

Law firms and legal practices face a number of business challenges:

• Growing demands for customer service and responsiveness
• Increasing competition from supermarkets and banks
• Recruiting and retaining key staff
• Managing back office costs and billable hours
• Maintaining business continuity
• Successfully integrating multiple locations following mergers and acquisitions

The Legal Solutions Team at Opus understand these challenges and are able to offer advice on how, investing in the right communications solution can help address these issues and save your practice money.

Increase Billable Hours

Automatic tracking of billable phone hours ensures full billing with less administrative overhead. Flexible home and remote working solutions provide key workers with anytime, anywhere, connectivity to the business telephone system, providing cost effective call charges and accurate client billing against call duration.

Develop Business Continuity

Remote working can form a key part of your business continuity strategy, when access to certain buildings is not possible and also help with recruitment and retention of key workers from outside of your geographic area.

Improve Client Satisfaction

Superior call routing ensures high-priority clients and calls get top-priority treatment. Fast and secure instant messaging between staff can improve first time client call resolution and enhance customer service.

Save Time and Money

Audio and video conferencing along with the ability for multiple staff to remotely share and edit documents, can greatly reduce response times and travel time, offering cost savings as well as reducing carbon emissions.

Improve Office Productivity

Connect with Clients and Colleagues Faster using wireless solutions, data, applications and communications that are accessible from anywhere and from any device. Integrating customer databases with your telephone system can increase back office productivity, support marketing activities and maximising sales opportunities.

Use real-time and historical monitoring and reporting tools to continually measure and improve client service levels and communications efficiency.

Talk to the Opus Legal Solutions Team and find out how we can help you overcome some of your business challenges.