Solving Communications Issues for Surgeries

Challenges Faced by a Practice Manager

There are many challenges that are faced as a busy practice manager.

• Call congestion at peak times and unavailability of outgoing lines.
• Patients unable to get through to the surgery, a potentially life threatening situation.
• Patients not attending appointments without cancelling.
• High call volumes causing stress for reception staff.
• Reception staff tied up giving information to callers not being free to attend to patients in the surgery.
• Patients calling for results or repeat prescriptions at inconvenient times

The specialist Medical Team at Opus understand these challenges and are able to offer advice on how, investing in the right communications solution can help address these issues and save your practice money.

Improve Patient Access

With over 18 years of providing communications to medical practices the Opus team can provide advice on the right number of telephone lines for your surgery or practice and how to use those lines most efficiently and effectively.

Improve Call Management

With communications solutions from leading industry manufacturers, Opus Business Systems can design, install and maintain the ideal solution for your individual practice or group of practices. Advanced call routing solutions ensure patient calls reach the right destination and call logging applications can provide easy to understand management information which can be used to monitor call success and peaks in call traffic.

Automate Appointment Booking Procedures

The rising frequency and cost of patients not attending surgery appointments makes it is essential to give patients every opportunity to book, check, change and cancel appointments at any time of the day or night using  their telephone. Opus Business Systems can provide Patient Partner automated appointment solutions which ease call congestion at peak times and provide touch screen check-in solutions reduce waiting room stress and free up receptionist for other duties.

Avoid Confusion and Complaints

Cost effective call recording solutions can reliably record all incoming and outgoing calls from the surgery to ensure vital call information is captured. These recordings can be easily accessed if needed and may avoid litigation claims.

Talk to the Opus Medical Team and find out how we can help you overcome some of your business challenges.