Case Study

Anthony Gold Solicitors was founded in 1963. Since then it has grown into a highlyregarded, modern and progressive law firm with a national reputation. With almost 100 staff based in three London offices they are ideally placed to deal with clients from all over London and beyond.

Each of Anthony Gold's three offices had a different phone system and the cost of maintaining and servicing these systems together with inter-site call costs had become significant enough for a detailed review. Anthony Gold was looking for a centralised solution which enabled them to maintain, programme and configure from one site. This requirement was fundamentally underlined with a need to reduce inter-site call costs.

Following a detailed review of the solutions available in the market Anthony Gold turned to OPUS Business Systems. The proposed Inter-Tel solutions not only met the customer's immediate requirements but were also able to deliver a solution which would grow inline with Anthony Gold’s needs in the future. Once agreed by the client installation was swift and smooth with minimal interruption to day-to-day business operation.

Phil Mulley, IT manager, Anthony Gold commented on the solution, “With the Inter-Tel solution our businesses processes have improved significantly. Now our two receptionists use the Windows Operator Consoles (WOCs) to answer calls for all three branches rather than a reception at each site. Not only that but we can transfer calls between sites using our internet connection which makes them effectively free!”

“Since installing the Inter-Tel solution we have noticed significant improvementsacross the business.” continued Phil Mulley. “Not only have inter-site call costs been reduced, but also staff productivity has increased owing to the streamlining of technology across the company.”

Anthony Gold has since expanded to another floor in London Bridge House and added a further 15 IP keysets.

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