Case Study
Anthony Gold Solicitors was founded in 1963. Since then it has grown into a highlyregarded,
modern and progressive law firm with a national reputation. With almost 100
staff based in three London offices they are ideally placed to deal with clients from all
over London and beyond.
Each of Anthony Gold's three offices had a different phone system and the cost of maintaining and servicing these systems together
with inter-site call costs had become significant enough for a detailed review. Anthony Gold was looking for a centralised solution
which enabled them to maintain, programme and configure from one site. This requirement was fundamentally underlined with a need
to reduce inter-site call costs.
Following a detailed review of the solutions available in the market Anthony Gold turned to OPUS Business Systems. The proposed
Inter-Tel solutions not only met the customer's immediate requirements but were also able to deliver a solution which would grow
inline with Anthony Gold’s needs in the future. Once agreed by the client installation was swift and smooth with minimal interruption
to day-to-day business operation.

Phil Mulley, IT manager, Anthony Gold commented on the solution, “With the
Inter-Tel solution our businesses processes have improved significantly. Now our
two receptionists use the Windows Operator Consoles (WOCs) to answer calls
for all three branches rather than a reception at each site. Not only that but we
can transfer calls between sites using our internet connection which makes
them effectively free!”
“Since installing the Inter-Tel solution we have noticed significant improvementsacross the business.” continued Phil Mulley. “Not only have inter-site call costs
been reduced, but also staff productivity has increased owing to the streamlining
of technology across the company.”
Anthony Gold has since expanded to another floor in London Bridge House and
added a further 15 IP keysets.
