Computer Telephony Integration (CTI) is the joining together of computer applications with your telephone system. Inter-Tel Europe offers a diverse selection of CTI products that greatly enhance your business processes and your customer relationship management.
There are many types of CTI applications; the linking of a customer database to your phone system will provide you with instant information about who is calling you on a PC screen – ‘screen-popping’. Beyond this more sophisticated products will address call and contact centre management, telesales scripting, call recording and retrieval, voicemail, and unified messaging.
CTI provides a great deal of automation and can enhance business processes. ‘Screen popping’ can increase the number of callers handled in a given time dramatically by having all the information you want to hand at the time you take the call. CTI applications deliver call routing to the right destination and provide ‘cradle to grave’ management reporting on how your company handles each call.
Follow the links below to find out more about the CTI products offered by Inter-Tel:
- ActiveAgent
- The Adaptive Product Suite
- Attendant Console
- Callview®
- Enterprise Conferencing
- SkillSet Manager
- System Manager
- Telephony Manager
- Unified Communicator®
